Who this policy covers
Cupertino RoofLeak operates the website roofleakrepaircupertino.com as a homeowner referral service. Questions about this policy can be sent to privacy@roofleakrepaircupertino.com. Independent contractors and other services have their own privacy practices.
This policy describes this website and the referral enquiry process. It does not replace the terms or privacy policy of a provider you choose to hire.
Information you choose to provide
Phone enquiries
A service enquiry may involve your phone number, property location, roof concern and scheduling information. Calls may be recorded, screened and routed to help connect the enquiry, assess its service fit and review call quality.
Email enquiries
If you email us, we receive your email address, message and any information you include. Send only what is necessary for your question.
Website requests
Hosting and network services may process technical information such as IP address, requested page, browser information and request time to deliver and protect the website. This website has no enquiry form. It uses Google Analytics 4 to understand website visits and call-button use, as described below.
How information is used and shared
Information may be used to respond to enquiries, facilitate a service referral, check service fit and availability, maintain website operation and address misuse or technical issues. A phone enquiry can be shared with service-routing parties and the independent provider involved in that enquiry.
Those parties may process information under their own policies and terms. Ask the provider about its handling of your information before sharing additional details. We may receive compensation for referrals.
Cookies, external links and choices
We use Google Analytics 4 to measure page visits and interactions, including clicks on phone links. Google may process cookie identifiers, browser and device information, pages viewed, referral sources and approximate location to provide these reports. Analytics cookies can distinguish visits and visitors. The custom click_to_call event includes the page path; it does not send your name, email, caller phone number or call recording. A click does not show whether a call connected or became a paid referral. Google processes information under its own policies. See Google’s Privacy Policy and Google’s cookie information. This installation does not add a Google Ads conversion tag.
You can manage or delete cookies in your browser and use the Google Analytics opt-out browser add-on on supported browsers. Blocking analytics may limit measurement without preventing you from reading the site or using its phone links. Hosting, security or routing services may also use technologies needed for their operation.
Links to the City of Cupertino, CSLB and other sources take you to independent websites. Their practices apply when you visit them. You may choose not to call, email or share optional information.
Retention and privacy requests
Information is retained as needed for the purpose of the enquiry, website operation, service quality, dispute handling and applicable obligations. No fixed retention period for third-party call records is promised by this website.
To ask about access, correction or deletion, email the privacy contact with enough detail to identify the enquiry. Do not include sensitive identity documents unless a secure and necessary verification process is arranged. Available rights and responses depend on applicable requirements and the party holding the data.
Updates to this policy
This page should be updated when material website or referral practices change. The version date on this page identifies the current text. For the service relationship itself, read the referral disclosure.
Questions homeowners ask
Clear answers before the callDoes the website have a lead form?
No. The current version uses phone calls for service enquiries and an email address for privacy and website questions.
Can calls be recorded?
Yes, calls may be recorded, screened and routed as explained in the service notices.
Who receives a service enquiry?
A phone enquiry may be handled by routing parties and an independent provider involved in the referral.
Is an analytics tag installed?
Yes. Google Analytics 4 measures page visits and phone-link clicks. A click_to_call event counts a click, not a confirmed connected call, qualified lead or completed job.
How can I ask about my information?
Email privacy@roofleakrepaircupertino.com with the details needed to identify your enquiry, without sending unnecessary sensitive information.
Do external websites use the same policy?
No. Linked websites and independent providers apply their own privacy practices.